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Shipping & Returns

Returns Policy

You may return most new, unopened items within 10 days of delivery for a refund. We'll also pay the return shipping costs if the return is deemed to be our error.  Otherwise you are responsible for the original and return shipping costs.  If you ordered the wrong item or want to cancel the order, we reserve the right to charge a restocking fee assuming it is eligible to be returned from our suppliers/vendors.  If it is eligible to be returned we will provide an RMA or RGA number with the address to ship it back to the appropriate vendor.  There are NO returns on international orders.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).  In most cases it is faster than this.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We try to send your purchases using expedited shipping.  Unfortunately, we no longer ship internationally due to issues with orders being lost, the high cost of shipping internationally, and issues with returns.   Note that there are shipping restrictions from UPS and FedEx on some products such as chemicals, and some products cannot be shipped to international destinations.  All international orders are final and cannot be returned unless prior approval is given.  The international shipping charges calculated through our website are estimates and are subject to the then current shipping rates.  We will strive to find the lowest rate for your benefit. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  We reserve the right to cancel an order if the shipping is higher than what was charged through the automated website especially for international orders. 

Please also note that the shipping rates for many items we sell are weight-based and size based. The weight or size of any most items can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.  In addition there are new changes regarding dimensional shipping which also may affect shipping charges.  As this becomes more standard we will update the shipping charges on the website. 

If you request that an order be canceled before it ships, we will pass on any cancellation or restocking charges that are charged from our suppliers or warehouses.  It may take up to one week for the refund to complete.

Pool and Spa Parts ships products using FedEx, UPS and USPS depending on the shipping method you choose at checkout.  Handling fees may be applied to orders below a certain amount.  OnTrac is used in Western States of the US.

 

 

Payments

 

Pool and Spa Parts accepts all major credit cards including Visa, Master Card, American Express, and Discover.  You can also purchase your products through PayPal.  All credit cards are processed through Authorize.net Credit Card Services for the security of your personal information as we do not see your credit card information.  See Privacy Policy.  If you pay through PayPal with a delayed payment your order will not be shipped until payment is final. 

 

Pool and Spa Parts is located in Texas and charges Sales tax of 8.25% to products being shipped inside the state of Texas.  

 

Some items may be subject to a $4.50 handling fee due to minimum order charges.